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Noticeboard

THINK!  RING YOUR OWN GP FIRST

With the recent closing of the walk in centres, we encourage all our patients to ring the practice first on 01429 838217, 01429 820235, 01429 820233 or 0191 586 3859  between 8am to 5:30pm for any medical advice.

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Appointments

We endeavour to provide all our patients with an appointment to see the most appropriate clinician(GP or a Clinical Practitioner) within a 2 day period.In most situations, the Clinical practitioner is skilled to be able to offer initial assessment and either seek advice from the GP if needed or organise for a second opinion by a GP.A small proportion of appointments are available to book 2 weeks in advance and these are usually reserved for specific reviews of an ongoing problem not needing acute clinician input or planned reviews after first contact by the nurse practitoner or GP.If all appointments are booked for the day,and your problem is urgent,the Reception Team will arrange for the On-Call GP to ring you to triage your clinical symptoms and offer the most appropriate appointment.

Easington Locality
Where patients have an urgent need for same day care and there are no available appointments at the GP surgery, there is extended access to healthcare professionals through the Extended Primary Care Service at: Seaham, Easington and Peterlee. Weekdays 8am-8pm, Weekends and Bank Holidays 8am-1pm. Access is via NHS 111 or practices can book appointments if necessary.

Patient Appointment Flyer

How to make an Appointment

diary_appointmentAppointments can be made by phone or in person at the reception desk or online.  You can see the doctor  of your choice but on occasions when it is not possible, another doctor or clinical practitioner will always be available for consultations.

If you have an urgent problem, please let the reception staff know so that they can arrange for you to have an appointment the same day.  Always think before taking an urgent appointment and ask yourself, “does my problem need to be seen today or do I want it to be seen today?” Someone else may be in greater need of the appointment. If in doubt ask to speak to a doctor or nurse.

Please remember that our GP appointment times are ONLY 10 minutes long. Therefore, if you have a long list of problems it may not be possible to deal with all of them in one consultation. If you have more than one problem to discuss with the doctor, please make a double appointment.

  1. Routine '2 week release' appointments

Can be booked up to 2 weeks in advance

Routine appointments are released daily, two weeks before that specific date ie appointments on Monday 15th will be released on Monday 1st

Routine appointments are either:

- Face-to-face consultation, or

- Telephone call appointment (Unfortunately we are not able to guarantee a time for a telephone call appointment as the doctors have to prioritise their workload depending on demand each day).

  1. Soon '2 day release' appointments
  • Can be booked up to 2 working days ahead. These appointments are released daily, three working days before that specific date ie appointments on Monday 15th will be released on Thursday 11th (two working days).
  1. Same day appointments:
  • A limited number of these appointments are released to be booked at 08:00 every day on a “Acute Needs ” basis . The reception team will need some details from you to book you into an appointment at the shortest length of time.
  1. Triage consultations:

Same day appointments are limited and can be allocated very quickly. But, if you feel your problem needs medical attention that day, the receptionist will take a brief message and ask the duty doctor to call you back as soon as they can. This enables the doctor to assess if an emergency appointment is required, or if the problem can be effectively and safely managed at home with guidance from the doctor.

Frequently Asked Questions

  • Why can I not book further than two weeks ahead?
    • We have previously opened up the diary for patients to book appointments outwith the two weeks, but we noted that our “do not attend/ DNA” failed appointment numbers increased. We found that limiting our diary to two weeks has dramatically reduced our DNA rates.
  • Why can I never get through on the phone lines at 0800?
    • We apologise that the phone lines are extremely busy first thing in the morning.
    • We have increased receptionist cover when the practice opens to help with this demand.
    • The surgery would like to remind everyone that patients can ring anytime during the opening hours to arrange an appointment unless urgent for the same day and an appropriate appointment will be offered
  • Why are the same day appointments always used within a few minutes of the lines opening?
    • We recognise there is increased patient demand on the NHS and General Practice as a whole, and unfortunately we cannot accommodate all requests for a same day appointment.
    • As a medical establishment, we have to prioritise all demands to deal with acute medical emergencies, and therefore we have introduced a duty doctor/clinical practitioner triage system.
    • Each day, a duty doctor/Clinical Practitioner will triage and prioritise all calls felt to be urgent from patients, all prescription requests, and all hospital requests.
    • Each day, the duty doctor can utilise urgent appointment slots following an initial conversation with a patient. It is noted that a lot of triage calls can be dealt with safety over the telephone.

GP or Clinical Practitioner Info

Telephone Advice

There is a GP on-call everyday with On-Call support from the Clinical Practitioner for urgent telephone advise between 8:00 am and 6:00 pm.

Routine Appointments for Telephone Advice including medication queries and advice on test results (requested by GP only) may be booked with a GP or Clinical Practitioner between 11:30 am and 3:00 pm.

Practice nurses

In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many conditions and you may be seen more quickly. Nurses are available at Wingate, Peterlee & Horden Monday - Friday 08:00 – 17:30.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

Chaperones

There are occasions when patients need to be assessed by a doctor which might involve intimate examinations. This Practice is committed to putting patients at ease whenever possible, and if you wish a chaperone to be present during your examination please do not hesitate to ask the doctor.

It may not be possible for such a chaperone to be provided immediately and you might have to return for the examination to be carried out at a mutually convenient time.

Trust is important in the relationship between GP and patient and we would, at all times, wish you to feel able to ask for a chaperone, should you require it.

 
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